Refund policy

We want you and your cat to love your purchase. If you are not completely satisfied, we are here to help.

30-Day Returns

You have 30 days from the date you receive your item to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase (order number) is required.

How to Start a Return

Contact us through our Contact page (petscuddle.co/pages/contact) with your order number and the reason for your return. We will reply with return instructions. Items sent back without first requesting a return cannot be accepted.

Return Shipping

Customers are responsible for return shipping costs. Shipping fees paid at checkout (such as Shipping Protection) are non-refundable.

Damaged, Defective or Wrong Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery with photos of the product and packaging. We will send a replacement or issue a full refund at no extra cost to you.

Refunds

Once we receive and inspect your return, we will notify you whether it is approved. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card provider may need additional time to post the refund.

Exchanges

The fastest way to get a different item is to return the original and place a new order.

Cancellations

You can cancel your order free of charge before it has been shipped. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.

Questions

If you have any questions about returns or refunds, contact us through our Contact page and we will be happy to help.